Refund Policy

If you are not satisfied with your purchase, you may request a return or refund within 30 days of delivery.

 

To begin a return request, please contact us at support@selfpar.com with your order number and reason for the return.

To qualify for a return, items must:

• Be returned within 30 days of delivery

• Be in their original condition

• Not be excessively damaged or altered

• Include all original contents received with the order

We reserve the right to refuse returns that do not meet these conditions.

Once your return is received and inspected, we will notify you regarding approval of your refund.

If approved, your refund will be issued to the original payment method used during purchase.

Please allow:

• 3–5 business days for processing

• Additional time for your bank or credit card provider to post the refund

Shipping charges are non-refundable unless the return is the result of our error.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Include:

• Your order number

• A description of the issue

• Photos of the product and packaging

We will review the claim and, if approved, provide a replacement, refund, or other appropriate resolution.

The following items are generally not eligible for return:

• Products damaged due to misuse or neglect

• Items returned more than 30 days after delivery

• Promotional or clearance items marked as final sale

• Gift cards (if offered)

Customers are responsible for return shipping costs unless:

• The wrong item was shipped

• The item arrived damaged

• The item is defective

We recommend using a trackable shipping service for returned items.

SelfPar is not responsible for returns lost in transit.

At this time, we do not offer direct product exchanges.

 

If you would like a different product, please return the original item (if eligible) and place a new order.

Orders may be canceled before shipment by contacting us as soon as possible.

 

Once an order has shipped, it cannot be canceled and must follow the return process described above.

If you experience an issue with your order, we encourage you to contact us first so we can work toward a resolution.

 

Initiating a chargeback without first contacting us may delay resolution and may require additional documentation.

For refund or return requests, please contact:

 

SelfPar
Email: support@selfpar.com
Website: www.selfpar.com

 

We are committed to making things right and ensuring a positive customer experience.